Customer Service
- Shipping & Delivery
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Items will be delivered between 2 & 7 days.
Back Orders If your item is not in stock, we will back order for you and advise as to when it can be expected. You will always be emailed with the option to cancel your order if you would rather not wait.
We use Next Day Couriers & Royal Mail for deliveries, both will require a signature for proof of delivery.
- Privacy & Security
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Credit Card Security - We do not hold any credit card details on our site you are transferred direct to secure servers to make your Card Payment via PayPal or Worldpay.
Labelz.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. - Returns & Replacements
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Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.The cost of returning the item to us is your responsibility.
4.Delivery charges are only refundable where goods are faulty and a refund is made. - Ordering
- Placing Your Order Online: Placing your order online at labelZ is completely safe. All credit and debit card transactions conducted through our Web site are processed by WorldPay one of the Internet’s leading payment service providers, using 128-bit SSL encryption technology to ensure a completely safe and secure shopping environment for you. When you place your order online labelZ you will be taken to the WorldPay secure page. Your payment details will be securely encrypted and cannot be read or accessed by anyone - and that includes us, we never see or have access to your card details at any time. If you have any further questions or concerns about your security then please don’t hesitate to get in touch.
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At labelz we want you to be 100% satisfied with your purchase. We offer a full 7 day money back guarantee on all purchases.
Telephone Orders - if you prefer you can submit your credit or debit card details to us over the telephone.
Simply select the Telephone Order payment option when completing the order form. We will call you for your details when we receive your order form. Paying Online by Credit or Debit Card If you would like to pay by credit or debit card simply select the Credit or Debit Card payment option when completing the order form. Your credit or debit card details will be safely taken when you have reached our secure payment page.
Confirmation: Once you have placed your order, confirmation will be sent to you via e/mail complete with transaction and Order reference numbers.
